Salesforce and Google Partner to Bring Gemini to Agentforce

Salesforce and Google today announced a major expansion of their strategic partnership, delivering choice in the models and capabilities businesses use to build and deploy AI-powered agents.

In today's constantly evolving AI landscape, innovations like autonomous agents are emerging so quickly that businesses struggle to keep pace. This expanded partnership provides crucial flexibility, empowering customers to develop tailored AI solutions that meet their specific needs, rather than being locked into a single model provider.

Google Cloud is at the forefront of enterprise AI innovation with millions of developers building with Google’s cutting-edge Gemini models and on Google Cloud’s AI-optimized infrastructure.

This expanded partnership will empower Salesforce customers to build Agentforce agents using Gemini and to deploy Salesforce on Google Cloud.

Salesforce’s Agentforce will integrate Google’s Gemini models, enabling agents to work with images, audio, and video, and handle more complex tasks with Gemini’s multi-modal capabilities and two-million-token context windows. This collaboration will allow agents to act on real-time insights and receive answers grounded in Google Search via Vertex AI.

Additionally, Salesforce Service Cloud will have deeper integration with Google’s Customer Engagement Suite, enhancing AI-powered contact center features. These will include real-time voice translation, intelligent agent-to-agent handoffs, personalized agent recommendations, and AI-driven conversational insights across all communication channels.

Salesforce’s Agentforce, Data Cloud, and Customer 360 Apps will operate on Google Cloud infrastructure, benefiting from access to new regions and simplified procurement through the Google Cloud Marketplace.

This is an expansion of the existing partnership that allows customers to use data bi-directionally from Google BigQuery, and Salesforce via zero copy technology – further equipping customers with the data, AI, trust and actions they need to bring autonomous agents into their businesses. 

“Salesforce offers a complete enterprise-grade agentic AI platform that makes it easy to deploy new capabilities easily and realize business value fast. Google Cloud is a pioneer in enterprise agentic AI, offering some of the most powerful, capable models, agents, and AI development tools on the planet. Together we are creating the best place for businesses to scale with digital labor," said Srini Tallapragada, Salesforce President & Chief Engineering and Customer Success Officer, in a press release.

“Our mutual customers have asked us to be able to work more seamlessly across Salesforce and Google Cloud, and this expanded partnership will help them accelerate their AI transformations with agentic AI, state-of-the-art AI models, data analytics, and more,”  said Thomas Kurian, CEO of Google Cloud.